CompTIA
PK0-004 · Question #88
A company hires an outside vendor to provide 24/7 support. Which of the following documents would determine the contractual obligations?
The correct answer is B. SLA. SLA is the service level agreement. As the name implies, is the contract in which the 3rd party group providing the service agrees to fulfill.
Tools and documentation
Question
A company hires an outside vendor to provide 24/7 support. Which of the following documents would determine the contractual obligations?
Options
- APO
- BSLA
- CLOI
- DMOU
How the community answered
(34 responses)- B94% (32)
- C3% (1)
- D3% (1)
Explanation
SLA is the service level agreement. As the name implies, is the contract in which the 3rd party group providing the service agrees to fulfill.
Topics
#SLA#vendor contracts#procurement#contractual obligations
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