CompTIA
PK0-004 · Question #794
A vendor is not meeting the agreed-upon quality of deliverables. To try to renegotiate the contract with the vendor, which of the following documents should the project manager use to highlight the…
The correct answer is B. SLA. The SLA (Service Level Agreement) shall enable the project manager to define the level of service expected from the Vendor and highlight the areas which needs improvement in this area.
Tools and documentation
Question
A vendor is not meeting the agreed-upon quality of deliverables. To try to renegotiate the contract with the vendor, which of the following documents should the project manager use to highlight the areas that need improvement?
Options
- ARFI
- BSLA
- CMOU
- DLOI
How the community answered
(20 responses)- B90% (18)
- C5% (1)
- D5% (1)
Explanation
The SLA (Service Level Agreement) shall enable the project manager to define the level of service expected from the Vendor and highlight the areas which needs improvement in this area.
Topics
#SLA#vendor management#contract documents#quality management
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