PK0-004 · Question #687
Which of the following documents focus primarily on support activities after the completion of a project? (Choose two.)
The correct answer is A. Warranty B. SLA. A warranty is a commitment by the vendor or project team to repair or replace defective deliverables after handoff, making it a post-project support document. A Service Level Agreement (SLA) defines the ongoing performance standards (uptime, response times, support levels) that…
Question
Which of the following documents focus primarily on support activities after the completion of a project? (Choose two.)
Options
- AWarranty
- BSLA
- CPurchase order
- DLetter of intent
- ERFQ
- FIMS
How the community answered
(29 responses)- A90% (26)
- C7% (2)
- D3% (1)
Explanation
A warranty is a commitment by the vendor or project team to repair or replace defective deliverables after handoff, making it a post-project support document. A Service Level Agreement (SLA) defines the ongoing performance standards (uptime, response times, support levels) that must be maintained after the project delivers a product or service - it is inherently a post-completion operations document. A purchase order is a procurement instrument used during the project. A letter of intent signals early-stage intent to contract. An RFQ (Request for Quotation) is used during vendor selection. An IMS (Integrated Master Schedule) is a planning and tracking tool used during project execution.
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