The PMO has removed a vendor from a project for inflating costs and failing to complete deliverables in a timely manner. The PMO received complaints that vendor resources missed appointments and…

Question

Options

• ACommunication plan
• BProject charter
• CService level agreement
• DProject management plan
• EAction items
• FStatement of work

• A
  4% (1)
• C
  83% (20)
• D
  8% (2)
• E
  4% (1)

Explanation

To defend the vendor removal, the PMO needs documents that define the specific contractual obligations the vendor failed to meet. The Service Level Agreement (SLA) (C) explicitly defines performance standards such as response times, appointment adherence, and service quality metrics-directly addressing the complaints about missed appointments and poor service. The Statement of Work (SOW) (F) defines the scope of deliverables, timelines, and work requirements-directly relevant to the allegations of failed deliverables and inflated costs. The communication plan (A) governs how information is shared, not vendor performance. The project charter (B) is a high-level authorization document. Action items (E) are informal meeting notes. The project management plan (D) is broad and not specific to vendor contractual terms. The SLA and SOW together form the evidentiary foundation for justifying the vendor's removal.

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