PK0-004 Question #383: Real Exam Question with Answer & Explanation

The correct answer is D: Organizational chart. The scenario describes a matrix organizational structure, where team members report to both a functional manager and a project manager. To escalate an issue, the project manager must know who holds authority over that resource - which is shown in the organizational chart. The org

Question

A new project manager is working in an environment where resources report to another supervisor. The project manager is having difficulty with a particular member and wants to escalate the issue. Which of the following documents should the project manager consult?

Options

AIssue log
BRACI chart
CRisk management plan
DOrganizational chart

Explanation

The scenario describes a matrix organizational structure, where team members report to both a functional manager and a project manager. To escalate an issue, the project manager must know who holds authority over that resource - which is shown in the organizational chart. The organizational chart maps reporting relationships, hierarchies, and chains of command, identifying the correct escalation path. The Issue Log (A) records existing issues but does not show escalation paths. The RACI chart (B) defines roles and responsibilities on tasks but not the reporting/authority hierarchy. The Risk Management Plan (C) addresses risk responses, not resource escalation.

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