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PK0-004 · Question #312
PK0-004 Question #312: Real Exam Question with Answer & Explanation
The correct answer is A: SLA. The SLA is the binding document that specifies what the vendor must deliver and under what terms, making it the first reference when a vendor fails to meet project deliverables.
Question
Which of the following documents should be used FIRST when addressing a vendor that is not complying with the project deliverables?
Options
- ASLA
- BProject charter
- CRisk register
- DRFP
Explanation
The SLA is the binding document that specifies what the vendor must deliver and under what terms, making it the first reference when a vendor fails to meet project deliverables.
Common mistakes.
- B. The project charter establishes project authorization and high-level goals but does not contain vendor-specific obligations or enforceable delivery terms.
- C. The risk register tracks identified risks and planned responses but is not a contractual document and does not define vendor commitments or remedies.
- D. The RFP is used during the procurement solicitation phase to invite vendor proposals and is not an enforcement instrument once a contract and SLA are in place.
Concept tested. SLA enforcement for vendor non-compliance in procurement management
Reference. https://www.pmi.org/learning/library/procurement-management-vendor-compliance-7946
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