PK0-004 · Question #106
Which of the following tools would a project manager use to determine the root cause of an issue?
The correct answer is B. Ishikawa Diagram. The Ishikawa (fishbone or cause-and-effect) diagram is a quality tool specifically designed to systematically trace an observed problem back to its root causes across multiple contributing categories.
Question
Which of the following tools would a project manager use to determine the root cause of an issue?
Options
- APareto Chart
- BIshikawa Diagram
- CHistogram
- DMonte Carlo Analysis
How the community answered
(48 responses)- A2% (1)
- B85% (41)
- C8% (4)
- D4% (2)
Why each option
The Ishikawa (fishbone or cause-and-effect) diagram is a quality tool specifically designed to systematically trace an observed problem back to its root causes across multiple contributing categories.
A Pareto Chart ranks defects or issues by frequency or cost to apply the 80/20 rule and prioritize which problems to address first - it identifies what to fix, not why it occurred.
The Ishikawa diagram, also called the fishbone or cause-and-effect diagram, organizes potential causes of a problem into categories (such as people, process, equipment, and environment) branching off a central 'spine.' It is the standard tool for structured root cause analysis because it visually maps the relationship between an effect and all its possible contributing causes, helping teams identify the true source of an issue.
A Histogram displays the frequency distribution of a data set over intervals, useful for understanding variation patterns but not for tracing causation.
Monte Carlo Analysis is a quantitative risk simulation technique used to model schedule or cost uncertainty through repeated random sampling - it is not a root cause analysis tool.
Concept tested: Ishikawa diagram for root cause analysis
Source: https://asq.org/quality-resources/fishbone
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