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PK0-003 · Question #111

Which of the following tools would a project manager use to determine the root cause of an issue?

The correct answer is B. Ishikawa Diagram. An Ishikawa Diagram, also known as a fishbone diagram or cause-and-effect diagram, is specifically designed to visually identify and categorize the potential causes of a problem or effect.

Tools and documentation

Question

Which of the following tools would a project manager use to determine the root cause of an issue?

Options

  • APareto Chart
  • BIshikawa Diagram
  • CHistogram
  • DMonte Carlo Analysis

How the community answered

(33 responses)
  • A
    3% (1)
  • B
    94% (31)
  • C
    3% (1)

Why each option

An Ishikawa Diagram, also known as a fishbone diagram or cause-and-effect diagram, is specifically designed to visually identify and categorize the potential causes of a problem or effect.

APareto Chart

A Pareto Chart is used to identify the most significant factors in a dataset, typically showing which 20% of causes are responsible for 80% of problems, but it does not delve into the root causes themselves.

BIshikawa DiagramCorrect

An Ishikawa Diagram, also known as a fishbone or cause-and-effect diagram, is a quality management tool used to brainstorm and visually organize potential causes of a specific problem. It helps in systematically exploring all possible factors contributing to an issue to identify its root cause.

CHistogram

A Histogram is a graphical representation of the distribution of numerical data, showing the frequency of different values, and is not used for root cause analysis.

DMonte Carlo Analysis

Monte Carlo Analysis is a simulation technique used to model the probability of different outcomes in a process that cannot easily be predicted due to random variables, not for identifying the root cause of an existing issue.

Concept tested: Quality management tools - root cause analysis

Source: https://www.ibm.com/topics/fishbone-diagram

Topics

#root cause analysis#Ishikawa Diagram#quality tools

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