PGMP · Question #555
A company hires a program manager to create a healthcare management system. After five months, the program manager identifies an opportunity to integrate an online medical solution, which could provid
The correct answer is B. Key performance indicators. Key Performance Indicators (KPIs) are the measurable metrics used to determine whether a program is delivering its intended value. When a new opportunity is integrated, the program manager must ensure the outcomes of that addition are tracked against existing KPIs to confirm valu
Question
A company hires a program manager to create a healthcare management system. After five months, the program manager identifies an opportunity to integrate an online medical solution, which could provide additional value to the stakeholders. The program sponsor approves the change in scope. The program manager should ensure that the results obtained by this opportunity are working in tandem with which of the following?
Options
- ACritical success factors
- BKey performance indicators
- CBenefits management plan
- DStakeholder engagement plan
How the community answered
(48 responses)- A6% (3)
- B79% (38)
- C2% (1)
- D13% (6)
Explanation
Key Performance Indicators (KPIs) are the measurable metrics used to determine whether a program is delivering its intended value. When a new opportunity is integrated, the program manager must ensure the outcomes of that addition are tracked against existing KPIs to confirm value is actually being realized. The benefits management plan (C) defines what benefits are expected, but KPIs are the measurement mechanism that shows whether those benefits are being achieved in practice. Aligning the new solution's results to KPIs ensures the expanded scope is contributing positively to program objectives, not just adding activity.
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