A company CEO issues a mandate to automate a new-client onboarding process to replace manual and paper-based procedures. After the program sponsor and program manager obtain formal acceptance of the p

Question

Options

• ADeploy a team to develop the program management plan.
• BDevelop estimates for scope, resources, and cost.
• CIdentify the program management components, and develop the resource management plan.
• DReview and update the benefits management plan and link it to program outcomes.

• A
  2% (1)
• B
  85% (40)
• C
  4% (2)
• D
  9% (4)

Explanation

Once the program charter is formally accepted, the program enters the planning phase. The very first step in planning is developing estimates for scope, resources, and cost - you cannot build any meaningful plans (management plan, resource plan, etc.) without baseline estimates. Option A (develop the program management plan) is correct as a subsequent step, but it depends on having estimates first. Option C (resource management plan) is a subset of the full planning effort. Option D (update benefits management plan) is also a planning activity, but estimating scope, resources, and cost is the foundational input that drives all other planning documents.

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