A company implements a transformational business strategy and a program to change its IT infrastructure and service delivery model. While leading a program team from cross-cultural backgrounds and geo

Question

Options

• ADelegate the task of managing team behavior, attitudes, and commitment to team member
• BOrganize social events to support the communications enrichment plan, bond the teams, and
• CEstablish a formal mentoring, coaching, and support program to address cultural differences that
• DEmail all team members mandating that, to deliver program objectives, they must focus on their

• A
  51% (29)
• B
  16% (9)
• C
  28% (16)
• D
  5% (3)

Explanation

In a large, geographically dispersed, cross-cultural program, the program manager operates at a strategic level and cannot directly manage every team member's behavior and cultural tendencies. The appropriate approach is to delegate responsibility for managing team behavior, attitudes, and commitment to team member leaders who are embedded in the local culture and understand its nuances. These leaders can apply culturally appropriate motivation and coaching far more effectively than top-down mandates (D) or generic social events (B). Option C (formal mentoring program) has merit but is broad; delegation to empowered local leaders is the most direct and culturally adaptive solution.

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