A program was kicked off, but one of the key stakeholders was not present at the kick-off meeting. What should the program manager do to ensure that the key stakeholder is familiar with the…

Question

Options

• ANote stakeholder communication needs in the program charter and document their expectations in
• BNote stakeholder communication needs in the communications management plan and document
• CMeet with the stakeholder to ensure stakeholder communication needs are documented in the
• DMeet with the stakeholder to ensure stakeholder communication needs are documented in the

• A
  5% (1)
• B
  5% (1)
• C
  76% (16)
• D
  14% (3)

Explanation

The most direct and effective action is to meet personally with the absent stakeholder. A face-to-face (or direct) meeting allows the program manager to explain the program's benefits, gauge the stakeholder's expectations, and document their specific communication needs in the stakeholder engagement plan. Options A and B skip the personal meeting and go straight to documentation, which risks missing the stakeholder's actual concerns. Options C and D both involve a meeting, but C correctly targets the stakeholder engagement plan - the living document designed to manage ongoing stakeholder involvement - rather than a less appropriate artifact.

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