In the last year, all program phase gate reviews received excellent feedback and exceeded stakeholder expectations. Recently, the customer decides that there is no need to continue phase gate…

Question

Options

• AAsk the stakeholders what they want and proceed with their recommendations.
• BAgree with the customer and initiate change control procedures.
• CContinue periodic gate reviews to maintain program effectiveness for benefits realization.
• DReplace program reviews with periodic communications of the program's status.

• A
  42% (10)
• B
  29% (7)
• C
  8% (2)
• D
  21% (5)

Explanation

Phase gate reviews are a governance tool that serves the collective interests of all stakeholders, not just the customer. While the customer's input carries significant weight, the program manager must consult all relevant stakeholders before changing or eliminating a core governance mechanism. Unilaterally agreeing with the customer and changing process via change control (B) skips proper stakeholder engagement. Replacing reviews with status communications (D) is a unilateral decision. Option A is correct because gathering input from all stakeholders-not just the customer-and proceeding based on their collective recommendations ensures the governance decision reflects the full program stakeholder community and respects proper decision-making authority.

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