A program to implement a company's new system is nearing completion and the program manager attempts to close the program. However, despite training provided to the operational staff on the new…

Question

Options

• ACollaboration with the operational staff to develop the benefits sustainment plan
• BCommunication of the new capabilities' benefits to the operational staff
• CDevelopment and execution of a benefits transition plan to prepare the operational areas
• DIdentification of the risk in the program risk register and development of a plan to address the risk

• A
  8% (4)
• B
  2% (1)
• C
  84% (42)
• D
  6% (3)

Explanation

A benefits transition plan specifically defines how program benefits are formally transferred to operational areas, including the readiness activities, support structures, ownership assignments, and timelines required for operations to sustain and fully realize those benefits. Collaboration on a benefits sustainment plan (A) occurs after transition. Communicating benefits (B) addresses awareness, not capability gaps. Logging a risk (D) identifies the problem but does not solve it. Option C is correct because developing and executing a benefits transition plan proactively prepares the operational staff with the tools, knowledge, and organizational structures they need to realize the expected benefits after the program closes.

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