A program manager building the world's largest cruise ship is resolving the conflict between the two main sponsors who cannot agree on the number of food and beverage outlets to have onboard. What sho

Question

Options

• AFinalize the business case and market analysis with the core program team and present the
• BWork with the core program team to conduct a market analysis and make the decision based
• CArrange a meeting with both sponsors and the steering committee to present the market
• DEngage the program stakeholders, present the market analysis and findings to facilitate the

• A
  10% (3)
• B
  3% (1)
• C
  6% (2)
• D
  81% (25)

Explanation

When two sponsors have a conflict, the program manager's role is to facilitate resolution, not make the decision unilaterally. Choice D-engaging program stakeholders and presenting the market analysis and findings to facilitate the decision-is the most appropriate approach. It broadens the conversation to include all relevant stakeholders, grounds the discussion in objective data (market analysis), and positions the program manager as a facilitator rather than an authority. Choice C (involving only sponsors and the steering committee) is too narrow. Choice B (having the core team make the decision) bypasses sponsor authority. Choice A (finalizing the business case and presenting it) is too directive and does not involve the right people in the resolution process.

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