A program manager is working with the sponsor, stakeholders, and steering committee to formulate a program's benefits sustainment and transition plan. What should the program manager do to create this

Question

Options

• AIdentify key measures to compare expected benefits in the benefits management plan with
• BAssign creation of the benefits sustainment plan to the organization responsible for monitoring
• CInterview stakeholders, and revise the benefits management plan to provide new insight into
• DUpdate the benefits management plan, and provide a copy to the organization responsible for

• A
  80% (28)
• B
  3% (1)
• C
  6% (2)
• D
  11% (4)

Explanation

The Benefits Sustainment Plan defines how benefits will be monitored and maintained after the program closes. To create this plan, the program manager must first identify the key performance measures that will be used to verify that realized benefits continue to meet the expectations documented in the Benefits Management Plan. These measures become the baseline for ongoing comparison. Without this foundation, sustainment efforts have no objective criteria for success. Assigning creation of the plan to another organization (B) is a delegation error - the PM facilitates its creation collaboratively. Revising the benefits management plan (C) conflates two distinct documents. Distributing a copy (D) is a communication step, not a creation step.

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