Part of your job as the program manager is to coach the project managers on their duties and goals. One of the project managers, Holly, is having trouble discerning the difference between quality assu

Question

Options

• AQuality assurance is an inspection-driven process to keep mistakes out of the project.
• BQuality assurance is a prevention-driven process to keep mistakes out of the project.
• CQuality assurance defines quality and sets goals for the project team.
• DQuality assurance is an organization-wide process to do the work according the organizational

• A
  3% (1)
• B
  89% (32)
• C
  6% (2)
• D
  3% (1)

Explanation

Quality Assurance (QA) is process-oriented and prevention-driven - it focuses on improving and auditing the processes used to produce deliverables so that defects never occur in the first place. Quality Control (QC), by contrast, is product-oriented and inspection-driven - it finds defects in finished outputs. Option A describes QC, not QA. Option C describes quality planning, and Option D conflates QA with an organizational process framework. The key distinction: QA prevents defects through better processes; QC detects defects through inspection.

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