PGMP · Question #341
Harriet is the program manager of a large program that has a high profile and visibility in her organization. Some of the stakeholders are negative and Harriet needs to work with these stakeholders to
The correct answer is A. Face-to-face. When stakeholders have fears, perceived threats, and concerns, face-to-face communication is the most effective approach. It allows the program manager to read body language, build trust, provide immediate clarification, and address emotional concerns in real time. High-stakes, s
Question
Harriet is the program manager of a large program that has a high profile and visibility in her organization. Some of the stakeholders are negative and Harriet needs to work with these stakeholders to address their fears, perceived threats, and concerns about the program. Which communication method is considered to be the best approach for this scenario?
Options
- AFace-to-face
- BMany-to-many
- CAd hoc conversation
- DOne-to-many
How the community answered
(35 responses)- A71% (25)
- B3% (1)
- C9% (3)
- D17% (6)
Explanation
When stakeholders have fears, perceived threats, and concerns, face-to-face communication is the most effective approach. It allows the program manager to read body language, build trust, provide immediate clarification, and address emotional concerns in real time. High-stakes, sensitive interpersonal situations require the richest communication channel available. Many-to-many (virtual/group tools), ad hoc conversations (informal/unplanned), and one-to-many (broadcasts) all lack the immediacy and personal engagement needed to resolve deep concerns with negative stakeholders.
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