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PGMP · Question #340

You are the program manager of the NHQ Program. You are working with your program team to ensure that the work in the program is done accurately and according to scope. You are also reviewing the team

The correct answer is C. Quality assurance. Quality Assurance (QA) focuses on auditing and reviewing the processes used to produce the deliverables - ensuring the team follows correct procedures and that the inspection process itself is sound. Quality Control (QC) focuses on inspecting the actual work products for defects.

Program Quality Management

Question

You are the program manager of the NHQ Program. You are working with your program team to ensure that the work in the program is done accurately and according to scope. You are also reviewing the team inspection process that will need to be done to ensure that the work is being done according to the scope. If the work is found to be defective it will need to be corrected before the program customers can inspect the work. What process are you completing to ensure that the work is done accordingly to scope?

Options

  • AQuality control
  • BScope verification
  • CQuality assurance
  • DPlanning

How the community answered

(53 responses)
  • A
    4% (2)
  • B
    13% (7)
  • C
    75% (40)
  • D
    8% (4)

Explanation

Quality Assurance (QA) focuses on auditing and reviewing the processes used to produce the deliverables - ensuring the team follows correct procedures and that the inspection process itself is sound. Quality Control (QC) focuses on inspecting the actual work products for defects. The question emphasizes reviewing 'the team inspection process' and ensuring work is done 'according to scope' - this describes a process-level review, which is QA. The corrective action before customer inspection is a natural outcome of QA findings. Answer: C - Quality Assurance.

Topics

#Quality Management#Quality Assurance#Program Quality#Process Improvement

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