Part of your job as the program manager is to coach the project managers on their duties and goals. One of the project managers, Holly, is having trouble discerning the difference between quality assu

Question

Options

• AQuality control is a management-driven effort to plan the work properly so the work is done
• BQuality control is an inspection-driven process to keep mistakes out of the customers' hands.
• CQuality control is a management-driven policy to do the work correctly the first time.
• DQuality control is an inspection-driven process to prove the existence of the requirements.

• A
  4% (1)
• B
  96% (24)

Explanation

Quality control (QC) is best described as an inspection-driven process to keep mistakes out of the customers' hands (Choice B). QC focuses on monitoring and measuring the outputs of work to identify defects before they reach the customer - it is reactive and inspection-based. This is distinct from quality assurance (QA), which is a proactive, management-driven process that focuses on improving the processes used to produce deliverables (Choices A and C describe QA characteristics). Choice D is partially correct in that QC verifies requirements are met, but the key defining characteristic is the inspection-driven nature aimed at preventing defective deliverables from reaching customers.

No community discussion yet for this question.