The ____ quality assurance technique ensures continuous improvement of all processes.

Question

Options

• AJust-in-time management
• BIshikawa
• CSix Sigma
• DKaizen

• A
  4% (2)
• B
  2% (1)
• D
  94% (45)

Explanation

Kaizen is a Japanese philosophy and quality assurance technique meaning 'continuous improvement.' It focuses on incrementally improving all processes, products, and services on an ongoing basis, involving everyone from management to frontline workers. Ishikawa refers to a cause-and-effect (fishbone) diagram used for root cause analysis. Six Sigma is a data-driven methodology focused on reducing defects to near zero. Just-in-time is an inventory and production management strategy aimed at reducing waste, not specifically a continuous improvement philosophy for all processes.

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