PGMP · Question #62
You are the program manager for your organization and your team has reported on a new issue among your program stakeholders. You want to address this issue as soon as possible, but it will need to be
The correct answer is B. Record the issue in the issue log.. The issue log is the official register used to track all identified issues, their status, ownership, and resolution progress. Every issue must be logged as soon as it is identified so it can be monitored and managed through to resolution. Documenting in lessons learned comes afte
Question
You are the program manager for your organization and your team has reported on a new issue among your program stakeholders. You want to address this issue as soon as possible, but it will need to be studied and reviewed. You recommend that Shirley, one of your program team members, study the issue and present a few solutions in a week's time. What else should you do with the issue?
Options
- ADetermine the time and cost of researching the issue for resolution.
- BRecord the issue in the issue log.
- CDocument the issue in the lessons learned.
- DCommunicate with the stakeholders that you are addressing the issue.
How the community answered
(50 responses)- A2% (1)
- B80% (40)
- C12% (6)
- D6% (3)
Explanation
The issue log is the official register used to track all identified issues, their status, ownership, and resolution progress. Every issue must be logged as soon as it is identified so it can be monitored and managed through to resolution. Documenting in lessons learned comes after resolution, not during active investigation. Communicating with stakeholders is good practice but is secondary to formally recording the issue. Determining time and cost of research is a step that may follow logging, not replace it.
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