Hotspot Question A company is evaluating ways to improve their productivity by using Microsoft 365. You need to determine the correct productivity feature. Select the answer that correctly completes…

Question

Exhibit

Answer Area

• A company can view a team's work patterns, such as regular after-hours work, by usingManager insights
  Manager insightsPersonal insightsApplication insightsLeader insightsCustomer insights

Explanation

To view a team's work patterns, such as after-hours work, within Microsoft 365, a company should utilize Manager insights from Microsoft Viva Insights.

Approach. The correct interaction is to select 'Manager insights' from the dropdown menu. Microsoft Viva Insights (formerly Workplace Analytics) provides different levels of insights. 'Manager insights' are specifically designed to help managers understand their team's work patterns, collaboration habits, meeting culture, and well-being trends. This includes identifying patterns like regular after-hours work, which helps managers support their team's productivity and well-being. The question directly asks about viewing 'a team's work patterns', making 'Manager insights' the most appropriate and accurate choice.

Common mistakes.

• common_mistake. A common mistake would be confusing the scope of different insight types. Other choices are incorrect for the following reasons:

• Personal insights: These are provided to individual users to help them understand their own work patterns, focus time, meeting habits, and well-being. They are not for viewing a team's collective patterns.
• Application insights: This is an Azure service for monitoring the performance and usage of web applications and services. It is completely unrelated to employee productivity patterns within Microsoft 365.
• Leader insights: While related to leadership, 'Leader insights' in Viva Insights typically refers to aggregated, organization-wide or large group insights, providing a broader strategic view rather than the specific, direct 'team' patterns that a manager would observe. 'Manager insights' are specifically tailored for a manager's direct team.
• Customer insights: This refers to Dynamics 365 Customer Insights, which is a customer data platform used for understanding customer behavior and optimizing customer experiences. It has no relevance to internal employee work patterns.

Concept tested. This question tests knowledge of Microsoft Viva Insights (formerly MyAnalytics and Workplace Analytics) within Microsoft 365, specifically differentiating between the various levels of insights (Personal, Manager, Organizational/Leader) and their intended purposes. It assesses understanding of how these tools can be used to analyze and improve employee productivity and well-being at different organizational levels.

Reference. https://docs.microsoft.com/en-us/viva/insights/overview

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