MS-900 Question #387: Real Exam Question with Answer & Explanation

Question

Hotspot Question A hospital is evaluating digital transformation solutions for their workforce. Select the answer that correctly completes the sentence. Answer:

Options

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• variantdropdown

Explanation

The question tests knowledge of Microsoft's workforce categorization, specifically the term for employees who directly interact with customers or the public.

Approach. To correctly answer the question, the test-taker must select 'Frontline' from the dropdown menu. Microsoft officially defines 'Frontline workers' as employees who are the first point of contact between a company and its customers or the general public. They are directly involved in delivering products and services and often operate in shifts, require mobile-first tools, and need streamlined communication. The description in the sentence - 'workers who work directly with customers or the general public' - perfectly matches this definition. In the context of a hospital evaluating digital transformation, healthcare providers (nurses, doctors, receptionists) are prime examples of frontline workers.

Common mistakes.

• common_mistake. Selecting 'Backoffice' is incorrect because backoffice workers typically perform administrative and support functions and do not directly interact with customers or the public. Choosing 'Hybrid' is wrong because 'Hybrid' refers to a work model (combining remote and in-office work), not a category of worker based on their customer interaction. 'Microsoft Teams' is incorrect as it is a collaboration platform, not a category of workers. A common mistake is to confuse work models or specific applications with the distinct classifications of workforce types that Microsoft uses when discussing its solutions.

Concept tested. Understanding Microsoft's terminology for different workforce segments, particularly the definition and characteristics of 'Frontline workers' in the context of Microsoft 365 and digital transformation strategies.

Reference. https://www.microsoft.com/en-us/microsoft-365/frontline/frontline-workers

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