Your company uses a third-party ticketing system. You need to send an alert to the ticketing system when an IP phone goes offline. What should you do?

Question

Options

• AAdd a webhook.
• BCreate a live events policy.
• CAdd a channel alert.
• DAdd a configuration profile for the IP phones.

• A
  75% (18)
• B
  4% (1)
• C
  13% (3)
• D
  8% (2)

Explanation

A webhook is the correct choice because it enables your platform to send an automated HTTP POST notification to an external third-party system - like a ticketing tool - whenever a defined event occurs (such as an IP phone going offline), requiring no manual intervention.

Option B (live events policy) is wrong because live event policies control what gets monitored or logged within the platform itself, not how alerts are delivered to external systems. Option C (channel alert) is wrong because channel alerts notify users within the platform's own communication channels (e.g., email or SMS to internal staff), not external third-party applications. Option D (configuration profile) is wrong because profiles configure device behavior and settings - they have nothing to do with event-driven alerting.

Memory tip: Think of a webhook as a "web hook" that "hooks into" an outside system - whenever you need to push data out to a third party automatically, a webhook is your answer. If the question mentions a third-party system receiving alerts, always think webhook first.

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