Microsoft
MS-720 · Question #144
Drag and Drop Question A user uses the Microsoft Teams client on a Windows device. The user reports call quality issues. You need to send the diagnostics logs to Microsoft support to troubleshoot the
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Monitor and troubleshoot Microsoft Teams Phone
Question
Drag and Drop Question A user uses the Microsoft Teams client on a Windows device. The user reports call quality issues. You need to send the diagnostics logs to Microsoft support to troubleshoot the issues. Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Answer Area
Drag items
From the Microsoft Teams admin center, upload the Building data file.Send the Mobile logs to Microsoft support.Right-click the Microsoft Teams notification icon, and select 'Enable logging for meeting diagnostics'.From the Microsoft Teams admin center, locate the failed calls in the Meetings & calls tab of the user.Send the Desktop logs to Microsoft support.
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Topics
#Teams client troubleshooting#Call quality#Diagnostic logging#Support file collection