MS-720 · Question #144
Drag and Drop Question A user uses the Microsoft Teams client on a Windows device. The user reports call quality issues. You need to send the diagnostics logs to Microsoft support to troubleshoot…
The correct answer is Right-click the Microsoft Teams notification icon and select 'Enable logging for meeting diagnostics'.; Right-click the Teams notification icon and select 'Collect support files'.; Send the Desktop logs to Microsoft Support. Explanation: Teams Diagnostic Log Collection (Windows) The Core Workflow This question tests your knowledge of the manual log collection process for Teams call quality issues on a Windows desktop client. --- Step-by-Step Breakdown Step 1 - Right-click the Teams notification…
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- Right-click the Microsoft Teams notification icon and select 'Enable logging for meeting diagnostics'.
- Right-click the Teams notification icon and select 'Collect support files'.
- Send the Desktop logs to Microsoft Support.
Explanation
Explanation: Teams Diagnostic Log Collection (Windows)
The Core Workflow
This question tests your knowledge of the manual log collection process for Teams call quality issues on a Windows desktop client.
Step-by-Step Breakdown
Step 1 - Right-click the Teams notification icon → "Enable logging for meeting diagnostics"
This must be first because logging is not enabled by default for meeting diagnostics. Without enabling it first, no diagnostic data is captured during the problematic call. You must enable it before reproducing or observing the issue so the logs are actually populated with relevant data.
Step 2 - Right-click the Teams notification icon → "Collect support files"
(Note: This step does not appear in the available items list - it's implied as the collection trigger.)
After enabling logging, you must use "Collect support files" to bundle and export the logs to a local folder (typically %userprofile%\Downloads\MSTeams Diagnostics Log...). You cannot send logs that haven't been collected yet.
Step 3 - Send the Desktop logs to Microsoft support
The collected files are Desktop logs (not mobile logs). The desktop client on Windows generates .log files relevant to call diagnostics. These are what Microsoft support needs to analyze call quality issues on a Windows device.
Why the Distractors Are Wrong
| Item | Why It's Wrong Here |
|---|---|
| Upload the Building data file | This is for Call Analytics / CQD network mapping - not for sending diagnostics to support for a specific user issue. |
| Locate failed calls in Meetings & calls tab | Useful for admin-side investigation in the admin center, but not part of the client-side log collection process for sending to support. |
| Send Mobile logs | The user is on a Windows device, not mobile. Mobile logs come from the Teams mobile app and are irrelevant here. |
Common Mistakes
- Skipping Step 1: Many people go straight to "Collect support files" without first enabling meeting diagnostic logging, resulting in incomplete logs.
- Choosing Mobile logs: The distractor "Mobile logs" is tempting if you don't read carefully - the scenario explicitly says Windows device.
- Using the admin center path instead: The admin center tools (CQD, Meetings & calls tab) are for admin-level analysis, not for generating the raw client diagnostic logs that Microsoft support requests.
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