You use the interactive service hub for knowledge articles. You need to identify which information can be gathered from the Analytics tab of a knowledge article. What should you identify?

Question

Options

• Athe cases that use the article and the number of views per case
• Bthe customer service representatives who viewed the article and the number of views per case
• Ca helpfulness rating for the article and the cases that use the article
• Da helpfulness rating for the article and the customer service representatives who viewed the

• A
  4% (1)
• B
  13% (3)
• C
  79% (19)
• D
  4% (1)

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