Microsoft
MB2-714 · Question #47
You work for a hosting company. One of the data centers experiences an outage. Several contacts from two different customers report the outage. You create a parent case for each customer and a child…
The correct answer is D. 1 Merge all of the child cases into one case, and then delete the parent cases. See the full explanation below for the reasoning.
Question
You work for a hosting company. One of the data centers experiences an outage. Several contacts from two different customers report the outage. You create a parent case for each customer and a child case for each child cases. You need to consolidate all of the cases. What should you do?
Options
- AMerge all of the parent cases into one case, and then delete the child cases.
- BFor each customer, merge all of the child cases for each parent case, and them merge all of the
- CExport the cases, update the cases, and then reimport the cases.
- D1 Merge all of the child cases into one case, and then delete the parent cases.
How the community answered
(45 responses)- A16% (7)
- B4% (2)
- C9% (4)
- D71% (32)
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