Microsoft
MB2-714 · Question #71
You have a queue named Support. You need to ensure that when a customer who has an active entitlement sends an email message to the Support queue, a case record is created automatically. Which three…
The correct answer is B. Set the source type to Email C. Select Create records for email from unknown senders. E. Set the queue field to Support. See the full explanation below for the reasoning.
Question
You have a queue named Support. You need to ensure that when a customer who has an active entitlement sends an email message to the Support queue, a case record is created automatically. Which three field values should you set for the new automatic record creation and update rule? Each correct answer presents part of the solution.
Options
- ASet the queue field to your personal queue.
- BSet the source type to Email
- CSelect Create records for email from unknown senders.
- DSelect Create case if a valid entitlement exists for the customer.
- ESet the queue field to Support.
How the community answered
(59 responses)- A7% (4)
- B80% (47)
- D14% (8)
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