Microsoft
MB2-714 · Question #71
MB2-714 Question #71: Real Exam Question with Answer & Explanation
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Question
You have a queue named Support. You need to ensure that when a customer who has an active entitlement sends an email message to the Support queue, a case record is created automatically. Which three field values should you set for the new automatic record creation and update rule? Each correct answer presents part of the solution.
Options
- ASet the queue field to your personal queue.
- BSet the source type to Email
- CSelect Create records for email from unknown senders.
- DSelect Create case if a valid entitlement exists for the customer.
- ESet the queue field to Support.
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