Microsoft
MB2-714 · Question #45
MB2-714 Question #45: Real Exam Question with Answer & Explanation
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Question
Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You need to search for an article in the knowledge base. From which two types of records can you search for the article? Each correct answer presents a complete solution.
Options
- APhone call
- BEmail
- CCase
- DQueue Item
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