Microsoft
MB2-714 · Question #45
Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You need to search for an article in the knowledge base. From which two types of records can you search…
The correct answer is B. Email C. Case. See the full explanation below for the reasoning.
Question
Your team uses the Dynamics CRM knowledge base. You do not use the interactive service hub. You need to search for an article in the knowledge base. From which two types of records can you search for the article? Each correct answer presents a complete solution.
Options
- APhone call
- BEmail
- CCase
- DQueue Item
How the community answered
(28 responses)- A18% (5)
- B75% (21)
- D7% (2)
Community Discussion
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