MB-280 Exam Questions

Case Study 1 - Contoso Ltd Background information Contoso Ltd. has started a new division that provides janitorial services to businesses. The sales teams for this division are usi...

Case Study 1 - Contoso Ltd Background information Contoso Ltd. has started a new division that provides janitorial services to businesses. The sales teams for this division are usi...

Case Study 2 - Terra Flora Background information Terra Flora, Incorporated is a boutique pet hotel that has been in business for six (6) months. The hotel guests include both dogs...

Case Study 2 - Terra Flora Background information Terra Flora, Incorporated is a boutique pet hotel that has been in business for six (6) months. The hotel guests include both dogs...

Case Study 2 - Terra Flora Background information Terra Flora, Incorporated is a boutique pet hotel that has been in business for six (6) months. The hotel guests include both dogs...

Case Study 2 - Terra Flora Background information Terra Flora, Incorporated is a boutique pet hotel that has been in business for six (6) months. The hotel guests include both dogs...

Case Study 2 - Terra Flora Background information Terra Flora, Incorporated is a boutique pet hotel that has been in business for six (6) months. The hotel guests include both dogs...

Case Study 2 - Terra Flora Background information Terra Flora, Incorporated is a boutique pet hotel that has been in business for six (6) months. The hotel guests include both dogs...

A company manufactures widgets. Widgets can be sold in the following ways: The company discovers that customers want to buy widgets individually. You need to add a unit named Each....

You need to satisfy the founder's requirements for displaying the custom image within the app. Where should you upload the image?

An organization is using Microsoft Power Query when connecting to data sources in Dynamics 365 Customer Insights - Data. You need to load contacts to Customer Insights - Data using...

You are the Dynamics 365 administrator for a group of financial advisors. Advisors must use one business process flow to guide them through the standard lead to invoice process. Ea...

A company created a new table named Locations. The sales team needs your help to make the Locations table visible in the Sales Hub. What should you do?

A battery manufacturer wants to sell their batteries in boxes of 12 and cases of 24 boxes. You need to set up a unit group so that the manufacturer can sell different quantities. W...

You are the Dynamics 365 Sales administrator for an electronics company. The sales team is having difficulty locating different products in the same category - for instance; all ve...

You are a Dynamics 365 Sales administrator. You are setting up a product catalog. You need to configure the base unit group. Which quantity or measurement should you configure?

You are running Dynamics 365 Sales for a pharmaceutical company. The hospitals are set up as accounts. The nurses are set up as contacts under each hospital name. A nurse works for...

You need to enable the Dynamics 365 App for Outlook for the sales team. You need to perform the prerequisite actions before you can add the app for all users. Which two actions sho...

Accompany plans to use server-side synchronization to synchronize emails, tasks, and appointments between Microsoft Exchange and Dynamics 365 Sales. The salespeople want to know wh...

The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email...

You are working in a manufacturing company that is struggling to get their sales department to input all relevant information into Dynamics 365 for Sales. You need to deploy the Dy...

You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege. To which security role should you as...

A large construction company uses Dynamics 365 Sales to manage their sales pipeline. All future jobs are logged in the system as opportunities. Depending on the type of work, some...

You are the Dynamics 365 administrator at an organization that uses both Dynamics 365 Customer Insights - Journeys and Dynamics 365 Sales. You have configured Customer Insights - J...

You are creating a forecast. You want to include only opportunities that sell more than 100 units. You need to configure this within the system. What should you configure?

You have opportunities that have values in multiple currencies. You manually update currency exchange rates once per month. You need to ensure that currency values are accurately r...

A company uses Microsoft SharePoint document management in Dynamics 365 Sales to store contracts. The company wants only the contracts team to have access to the documents. The con...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Your sales team lacks important information on the Opportunity Close form. You need to update the form. Which out-of-the-box role must you have?

A company has two departments. Each department uses only custom forms and views designed for each department. Currently, all users can view all forms and views. The company wants t...

One of the data sources being ingested into Dynamics 365 Customer Insights - Data is Microsoft Dataverse. During the unification process, you need to identify the primary key. Whic...

You are implementing Dynamics 365 Customer Insights - Data as the company's Customer Data Platform. You set up the data sources and start the unification process. You need to ident...

You are a marketing automation consultant. Your customer wants to understand the benefits of using the query assist feature in Dynamics 365 Customer Insights - Journeys. Why might...

You created and published lead scoring models in the Dynamics 365 Customer Insights - Journeys application. Your marketing team members inform you that they are NOT able to view th...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some q...

In the weeks leading up to the holiday season, the marketing department sets up a new segment- based journey. The journey sends a marketing email to all wine enthusiasts who meet t...

The analytics team at your organization has created Power BI reports that enrich data about your accounts from Dynamics 365 Sales with data NOT contained in Dynamics 365 Sales. The...

A company is using Dynamics 365 Sales to provide quotes to their customers. Preferred customers must be granted a separate flat rate discount on specific products, depending on the...

A company is implementing the Dynamics 365 Sales mobile app. The company requires setup of several push notifications for sellers who use the app. You need to create the push notif...

You are creating a pricing list in Dynamics 365 Sales. All prices must end in $.98. You need to select the function that establishes this pricing requirement. What should you use?

You are a Dynamics 365 Sales administrator. You configure a forecast template that uses the Forecast category as a starting point for a layout for the sales team. The sales manager...

Your company wants to enable AI features in their systems and use Copilot for Sales to connect to Dynamics 365 Sales data. You need to ensure that all eligible users have access. W...

The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested co...

Your organization is using Dynamics 365 Sales to track its sales pipeline, and you have implemented sales forecasting using the out-of-the-box sample forecast configuration. The vi...

You are creating an email for an upcoming campaign. You collect all the information necessary for the email from the email marketing team. You need to ensure the email marketing te...

You use document management in Dynamics 365 Sales. You use a single, parent SharePoint site collection with several child site records configured for each geographical region. You...