The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email is tracked. You…

Question

Options

• AThe delegate user.
• BSystem (as it is promoted by server-side synchronization).
• CThe owner of the linked contact that sent the email.
• DThe primary mailbox owner.

• A
  5% (1)
• B
  9% (2)
• C
  5% (1)
• D
  82% (18)

Explanation

When an email is tracked from a delegated mailbox using the Dynamics 365 App for Outlook, the owner of the tracked email is set to the primary mailbox owner. This means that regardless of which delegate is tracking the email, the email will be associated with the primary mailbox owner in Dynamics 365. This behavior ensures that the email is correctly attributed to the user who owns the mailbox, providing clarity on ownership and ensuring that the right person is credited for the

No community discussion yet for this question.