Microsoft
MB-230 · Question #73
You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup…
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manage entitlements and SLAs
Question
You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup field on the case record?
Exhibit
Options
- Aonly active entitlements associated with the case customer
- Ball active entitlements associated with the customer and contact
- Conly active entitlements associated with the case contact
- Dall entitlements associated with the customer and contact
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Topics
#entitlement lookup#case record#active entitlements#entitlement association