Microsoft
MB-230 · Question #73
You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup field
The correct answer is A. only active entitlements associated with the case customer. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
manage entitlements and SLAs
Question
You configure an organization to use entitlements. No customization has been applied. You need to associate an entitlement with a case record. Which option is displayed in the entitlement lookup field on the case record?
Exhibit
Options
- Aonly active entitlements associated with the case customer
- Ball active entitlements associated with the customer and contact
- Conly active entitlements associated with the case contact
- Dall entitlements associated with the customer and contact
How the community answered
(28 responses)- A82% (23)
- B4% (1)
- C11% (3)
- D4% (1)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
Topics
#entitlement lookup#case record#active entitlements#entitlement association
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