Microsoft
MB-230 · Question #417
MB-230 Question #417: Real Exam Question with Answer & Explanation
The correct answer is D. Create a new tag for each quick reply.. See the full explanation below for the reasoning.
Question
A company uses Dynamics 365 Customer Service. Agents provide incorrect responses when replying to customer issues. You need to configure quick replies. What should you do?
Options
- AAdd a macro in Smart assist.
- BAdd a quick reply to a workstream.
- CCreate a new quick reply with the category name as the title.
- DCreate a new tag for each quick reply.
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