A company uses Dynamics 365 Customer Service. Agents provide incorrect responses when replying to customer issues. You need to configure quick replies. What should you do?

Question

Options

• AAdd a macro in Smart assist.
• BAdd a quick reply to a workstream.
• CCreate a new quick reply with the category name as the title.
• DCreate a new tag for each quick reply.

• A
  4% (1)
• B
  16% (4)
• C
  4% (1)
• D
  76% (19)

Explanation

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