Microsoft
MB-230 · Question #417
A company uses Dynamics 365 Customer Service. Agents provide incorrect responses when replying to customer issues. You need to configure quick replies. What should you do?
Sign in or unlock MB-230 to reveal the answer and full explanation for question #417. The question stem and answer options stay visible for context.
implement multi-session experiences for Customer Service
Question
A company uses Dynamics 365 Customer Service. Agents provide incorrect responses when replying to customer issues. You need to configure quick replies. What should you do?
Options
- AAdd a macro in Smart assist.
- BAdd a quick reply to a workstream.
- CCreate a new quick reply with the category name as the title.
- DCreate a new tag for each quick reply.
Unlock MB-230 to see the answer
You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.
Topics
#quick replies#agent productivity#Omnichannel channels#tag configuration