Microsoft
MB-230 · Question #269
MB-230 Question #269: Real Exam Question with Answer & Explanation
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Question
You are integrating Power Virtual Agents with Omnichannel for Customer Service. You create context variables. You need to complete the handoff process to a human agent. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AIn Power Virtual Agents, enter the Power Virtual Agents Application ID.
- BIn the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation
- CIn the Omnichannel Administration app. add a user as a virtual agent.
- DIn Power Virtual Agents, disable the Teams channel.
- EIn Power Virtual Agents, select Transfer to agent.
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