MB-230 · Question #269
You are integrating Power Virtual Agents with Omnichannel for Customer Service. You create context variables. You need to complete the handoff process to a human agent. Which three actions should…
The correct answer is A. In Power Virtual Agents, enter the Power Virtual Agents Application ID. B. In the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation E. In Power Virtual Agents, select Transfer to agent. https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel
Question
You are integrating Power Virtual Agents with Omnichannel for Customer Service. You create context variables. You need to complete the handoff process to a human agent. Which three actions should you perform? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Options
- AIn Power Virtual Agents, enter the Power Virtual Agents Application ID.
- BIn the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation
- CIn the Omnichannel Administration app. add a user as a virtual agent.
- DIn Power Virtual Agents, disable the Teams channel.
- EIn Power Virtual Agents, select Transfer to agent.
How the community answered
(14 responses)- A79% (11)
- C7% (1)
- D14% (2)
Explanation
https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel
Topics
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