Microsoft
MB-230 · Question #240
MB-230 Question #240: Real Exam Question with Answer & Explanation
The correct answer is B. The entitlement is in waiting status C. The entitlement is expired. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
Question
A customer's entitlement is not available to assign to a case. You need to determine the cause of the customer's issue. What are two possible reasons for the issue? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- AThe entitlement is active
- BThe entitlement is in waiting status
- CThe entitlement is expired
- DThe entitlement was renewed
- EThe entitlement is set as the default
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
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