Microsoft
MB-230 · Question #240
A customer's entitlement is not available to assign to a case. You need to determine the cause of the customer's issue. What are two possible reasons for the issue? Each correct answer presents a…
The correct answer is B. The entitlement is in waiting status C. The entitlement is expired. https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
manage entitlements and SLAs
Question
A customer’s entitlement is not available to assign to a case. You need to determine the cause of the customer’s issue. What are two possible reasons for the issue? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- AThe entitlement is active
- BThe entitlement is in waiting status
- CThe entitlement is expired
- DThe entitlement was renewed
- EThe entitlement is set as the default
How the community answered
(27 responses)- A11% (3)
- B81% (22)
- D4% (1)
- E4% (1)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define- support-terms-customer
Topics
#entitlement status#entitlement lifecycle#waiting status#expired entitlement
Community Discussion
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