Microsoft
MB-230 · Question #240
A customer's entitlement is not available to assign to a case. You need to determine the cause of the customer's issue. What are two possible reasons for the issue? Each correct answer presents a comp
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manage entitlements and SLAs
Question
A customer’s entitlement is not available to assign to a case. You need to determine the cause of the customer’s issue. What are two possible reasons for the issue? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- AThe entitlement is active
- BThe entitlement is in waiting status
- CThe entitlement is expired
- DThe entitlement was renewed
- EThe entitlement is set as the default
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Topics
#entitlement status#entitlement lifecycle#waiting status#expired entitlement