Microsoft
MB-230 · Question #208
MB-230 Question #208: Real Exam Question with Answer & Explanation
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Question
A company has a service level agreement (SLA) that they will get a call back from the call center within three business days. The call center regular hours are Monday through Friday 8:00 a.m.-11:00 p.m. Eastern time. The call center is closed on New Year's Day and the day after New Year's. New Year's Day is on a Thursday this year. The company calls for support on the Tuesday before New Year's Day at 8:00 a.m. You need to determine the call center's deadline for the SLA. When will the call center miss their SLA?
Options
- AThe Monday after New Year's Day at 8:00 a.m. Eastern time
- BThe Friday after New Year's Day at 8:00 a.m. Eastern time
- CThe Tuesday after New Year's Day at 8:00 a.m. Eastern time
- DThe Saturday after New Year's Day at 8:00 a.m. Eastern time
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