Microsoft
MB-230 · Question #209
A fitness company has several locations. The company implements Dynamics 365 Customer Service and uses it to schedule personal trainer sessions with customers. Customers report the following issues…
The correct answer is A. Customer Service Calendar C. Work Hours. https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-scheduling
implement scheduling
Question
A fitness company has several locations. The company implements Dynamics 365 Customer Service and uses it to schedule personal trainer sessions with customers. Customers report the following issues:
- Customers are assigned personal trainers who do not reside at the customer's location.
- Customers are assigned personal trainers during the trainers’ non-working hours.
You need to resolve the issues. Which two settings should you configure? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Options
- ACustomer Service Calendar
- Bresource skills
- CWork Hours
- Dfacility resources
- EFulfillment Preferences
How the community answered
(34 responses)- A76% (26)
- B15% (5)
- D6% (2)
- E3% (1)
Explanation
https://docs.microsoft.com/en-us/dynamics365/customer-service/resources-service-scheduling
Topics
#work hours#resource location#Customer Service Calendar#scheduling configuration
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