MB-230 · Question #200
Drag and Drop Question A company is implementing Dynamics 365 Customer Service for its contact center. The implementation must meet the following requirements: - Use artificial intelligence to suggest
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Question
Drag and Drop Question A company is implementing Dynamics 365 Customer Service for its contact center. The implementation must meet the following requirements:
- Use artificial intelligence to suggest similar cases.
- Close cases from the productivity pane.
You need to configure the feature for each requirement. Which features should you configure? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:
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