Microsoft
MB-230 · Question #152
Drag and Drop Question You are customizing a Dynamics 365 Customer Service implementation for a call center. The call center wants to enable SMS as a channel for the customer service department. You n
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Configure representative experience and routing
Question
Drag and Drop Question You are customizing a Dynamics 365 Customer Service implementation for a call center. The call center wants to enable SMS as a channel for the customer service department. You need to complete the SMS channel configuration. Which account information should you use for each provider? To answer, drag the appropriate types of account information to the correct SMS channel provider. Each type of account information may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point. Answer:
Exhibit
Answer Area
Drag items
Customer ID and Auth TokenAccount SID and Auth TokenAccount SID and API KeyCustomer ID and API Key
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Topics
#SMS channel#Twilio#TeleSign#channel configuration