Microsoft
MB-230 · Question #146
Drag and Drop Question A Dynamics 365 Customer Service organization uses routing rules to escalate cases. Security roles have not been modified or created. You need to modify the routing rule set…
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implement routing
Question
Drag and Drop Question A Dynamics 365 Customer Service organization uses routing rules to escalate cases. Security roles have not been modified or created. You need to modify the routing rule set that is currently in use and enforce the principle of least privilege. Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. Answer:
Exhibit
Answer Area
Drag items
Verify that you have the customer service representative security role.Deactivate the routing rule set.Verify that you have the customer service manager security role.Activate the routing rule set.Navigate to Routing rule sets.Edit the routing rule set.Publish the customizations.
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Topics
#routing rule sets#least privilege#rule set activation#security roles