Your organization uses enhanced service level agreements (SLA's). You need to create a view that displays the SLA failure and succeeded time for data related to a case. Which entity should you use to

The correct answer is C. SLA KPI Instance. You've hit your limit · resets 4am (America/New_York)

manage entitlements and SLAs

Question

Your organization uses enhanced service level agreements (SLA's). You need to create a view that displays the SLA failure and succeeded time for data related to a case. Which entity should you use to select the fields?

Options

ASLA
Benhanced SLA C
CSLA KPI Instance
DSLA Item

How the community answered

(17 responses)

A
6% (1)
B
18% (3)
C
71% (12)
D
6% (1)

Explanation

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Topics

#SLA KPI Instance#enhanced SLA#SLA reporting#case views

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