Microsoft
MB-230 · Question #109
You release an item from a queue. What is the outcome?
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Manage cases in Customer Service
Question
You release an item from a queue. What is the outcome?
Exhibit
Options
- AThe current routing rule is applied.
- BThe value from the Worked By field is removed.
- CThe record is returned to the originating queue.
- DThe record is removed from the current queue and placed in the user's personal queue.
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Topics
#queue release#queue operations#originating queue#case routing