Microsoft
MB-230 · Question #108
MB-230 Question #108: Real Exam Question with Answer & Explanation
Sign in or unlock MB-230 to reveal the answer and full explanation for question #108. The question stem and answer options stay visible for context.
Question
You are a customer service agent in a call center. AH customer service agents use Unified Service Desk (USD) to respond to calls. You need to respond to two calls from two different customers at the same time. What should you do?
Options
- ACreate one session for each customer.
- BCreate two sessions and use connections to create a relationship between them.
- CCreate one session and add each customer to a separate section on the form.
- DCreate one session and add each customer to the related customer sub grid.
Unlock MB-230 to see the answer
You've previewed enough free MB-230 questions. Unlock MB-230 for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.