Microsoft
MB-230 · Question #108
You are a customer service agent in a call center. AH customer service agents use Unified Service Desk (USD) to respond to calls. You need to respond to two calls from two different customers at the…
The correct answer is A. Create one session for each customer. You've hit your limit · resets 4am (America/New_York)
implement multi-session experiences for Customer Service
Question
You are a customer service agent in a call center. AH customer service agents use Unified Service Desk (USD) to respond to calls. You need to respond to two calls from two different customers at the same time. What should you do?
Options
- ACreate one session for each customer.
- BCreate two sessions and use connections to create a relationship between them.
- CCreate one session and add each customer to a separate section on the form.
- DCreate one session and add each customer to the related customer sub grid.
How the community answered
(21 responses)- A76% (16)
- B5% (1)
- C14% (3)
- D5% (1)
Explanation
You've hit your limit · resets 4am (America/New_York)
Topics
#Unified Service Desk#multi-session#concurrent calls#session management
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