You create an entitlement for a customer. In the channels section of the entitlements page, you add email and assign 75 percent of the allocation to email. Which of the following statements is true?

Question

Options

• A75 percent of cases created by the customer must be created by using email. Remaining cases
• B25 percent of cases created by the customer must be created by using email. The remaining
• CAll cases created by the customer must be created by using email.
• D75 percent of cases created by the customer must be created by using email. The remaining

• A
  6% (2)
• B
  3% (1)
• C
  11% (4)
• D
  80% (28)

Explanation

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