JK0-802 Exam Questions

A customer is reporting that since switching from an XP to a Windows 7 computer, the main application they use no longer starts. The vendor of the application no longer exists and...

A user calls the helpdesk to report that their local printer is not printing any of the jobs that have been submitted this morning. Other users in the vicinity are not having any i...

A user states that every time they turn on their computer they have to change the computer's time and date. Which of the following should the technician perform FIRST to resolve th...

A new network drop was just installed and the technician determined it was not terminated correctly. Which of the following tools would the technician use to terminate a network wa...

A network DHCP server crashes and has to be rebuilt from scratch. Shortly afterwards many users report an "Address Conflict" alert on their computers. Which of the following tools...

A technician has installed a replacement motherboard in a desktop case with no other modifications. All power connectors and drive data connectors have been connected to the new mo...

A technician is using a test tool that is displaying the current voltage output of a power supply on the tool. Which of the following tools is the technician using?

A technician is testing a connection from the main building to a newly networked off-site location. The main network and off-site both have fast transfer times, however any data se...

A technician is trying to remove a resilient computer virus. The virus keeps coming back after rebooting the system because some program or service has locked some of the virus' fi...

A technician was asked by a user to setup IMAP sync for their Android smartphone. No other helper applications were installed by the technician to assist with syncing. Which of the...

A technician is working on a Windows 7 computer that will not boot correctly; it is stuck in a constant loop. Which of the following should the technician perform FIRST to try and...

Which of the following will help limit unauthorized access to a mobile device?

Which of the following is one of the key differences between iOS smartphones and Android- based smartphones?

A technician is concerned that archiving computers over the network is taking too long to finish each night. A vendor suggests incremental backups. Incremental backups would accomp...

Which of the following drive destruction methods is considered the MOST secure when dealing with highly sensitive data?

Joe, a client, wants to allow only specific portable devices to connect to his wireless network. Which of the following methods would BEST accomplish this?

A technician has one computer and needs to create a multiboot to test all Windows environments. Which of the following shows the BEST order for installing the operating systems?

A user needs to find the MAC address for a Windows computer. Which of the following is the correct command?

An administrative assistant receives a phone call from the IT department asking for personal information to update their records. One of the questions asked is the password to the...

Which of the following security methods requires that a user enter a passcode that is changed at regular intervals?

A loud clicking noise in a RAID array indicates which of the following is MOST likely failing?

Which of the following can a technician implement to ensure that only company owned mobile devices can connect to the wireless network?

Ann, the network administrator, is notified that the server is responding very slowly. Upon entering the server room, she notices one of the drives in a RAID1 array has failed. Whi...

A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop's display needs to be replaced. Which of the following is the NEX...

A company has purchased new computers. The old computers will be donated to a local charity. Before the computers are picked up, the president of the company wants to make sure tha...

Which of the following activities would BEST be described as social engineering?

Which of the following methods of securing mobile devices will prevent data loss due to corruption?

The mouse arrow on Joe's laptop screen is unexpectedly moving around while he types on the built-in keyboard. Which of the following would be the lowest cost solution to the proble...

A technician just finished replacing the system board of a user's laptop. Now, every time the unit attempts to boot into Windows 7, the laptop goes through an automatic restart mid...

Which of the following is the MINIMUM group permissions needed to access the share \\myserver\c$?

Which of the following is the correct term for the local platform on which client virtual machines run?

A small library has an integrated switch and router that is not wireless. All of the public PCs in the library are connected to the device. Which of the following is the FIRST thin...

A user has recently purchased and installed a new top of the line video card for playing games on Windows 7. However, during game play the images are blurred and artifacts appear....

Joe, a technician, recently built a new gaming PC for Ann, a customer, with two hard drives configured in RAID 0. Ann calls and states she was playing a game online and the compute...

A technician, Joe, is running a diagnostic program on a laptop when it shuts down after running for 10 minutes. Which of the following should he do before disassembling the laptop?

An Android mobile device will easily synchronize with which of the following services? (Select TWO)

A technician is setting up new partitions on a 1TB drive for the purpose of running multiple operating systems. Which of the following represents the MAXIMUM number of primary part...

Ann, a technician, is taking apart a laptop to replace some components. Which of the following will allow Ann to put the laptop back together properly and in a timely fashion?

Which of the following resources is MOST important for a network server running a virtual machine and guest operating systems?

A customer calls and explains they just moved and their computer will now not boot up and is making a loud clicking noise. Which of the following is the MOST likely cause?

A user has installed a new USB port replicator for use with their notebook PC. When the replicator monitor port is connected to a monitor, the monitor will only display at its lowe...

A user would like to purchase a computer with 8GB of memory installed and recognized by the operating system. Which of the following operating systems could be installed on the com...

An inkjet printer used for printing marketing brochures is losing color stability (e.g. orange appears brown, red appears purple). Which of the following items should a technician...

A technician needs to view some hidden files on the client's computer. Which of the following utilities would the technician use to unhide these files?

Which of the following is an advantage of MOST tablets over laptops?

Which of the following UNC paths would be considered an administrative share?

If a technician knows a client's IP address, which of the following command tools can be used to resolve this to the DNS name?

Which of the following OS features is unique to Windows 7?

Which of the following is the access level of a user that belongs to both the Administrators and Users groups?

Which of the following will MOST likely happen if a laser printer displays `15% fuser remaining'?