JK0-802 Exam Questions

Which of the following should the technician do FIRST when removing a paper jam?

Which of the following does an out-of-memory error indicate on a printer?

A home user wants to setup a wireless network. Which of the following would be the MOST important consideration?

A technician suspects the AC voltage into a PC power supply is bad. Which of the following tools would MOST likely be used to confirm the diagnosis?

Which of the following network modifications should be implemented to extend the wireless network range and allow out-of-range users to share the Internet connection?

A technician turns on a PC and before the computer boots up, the technician is prompted for a password. The technician does not know the password. Which of the following can the te...

A PC administrator is trying to implement BitLocker full disk encryption but the PC reports that a security module is not found. Which of the following should the administrator do...

A user has recently added a second IDE CD-RW drive to a machine in addition to the primary DVD-ROM drive. The drive opens and closes; however, they do not see it show up in Windows...

A user states that their work PC has become infected with a virus. Which of the following should the technician do FIRST?

A technician is troubleshooting a monitor displaying a blank screen and the power indicator light is on. Which of the following should the technician do next?

When troubleshooting an 802.11g network. Which of the following can interfere with the network?

Which of the following command line tools can be used to display the default gateway, IP address, and DNS servers currently being used by a host?

Which of the following groups should a user be added to for the ability to restore files, without granting any ownership privileges?

Which of the following utilities would a technician use to prevent a service from starting during system startup?

A customer reports to Karen, a technician, that a PC's video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie pla...

A technician has installed a secondary hard drive for a computer. However, the hard drive is not appearing under My Computer. The disk is receiving power, and appeared on the POST...

A customer, Karen, moved a personal computer from one room to another. The computer's power LED is on, but the display's screen indicates no signal is available. Which of the follo...

In which of the following locations will a technician start and stop the print spooler?

A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is MOST likely the issue?

A user states that all their incoming mail is showing that it is behind three hours. All other users have the correct time. Which of the following should the technician check?

The local library has several public desktops and is concerned about PCs being opened and components being stolen. Which of the following could prevent this?

A network printer will not print. The printer is online and visible. All the print jobs complete but the printer will not operate. Which of the following is the MOST likely cause?

On a Windows Vista system, the default location for user data is in which of the following locations?

Which of the following system utilities would be used to change a drive type from dynamic to basic?

Which of the following allows a program or port through a software firewall?

A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user's print queue and sees several jobs in the queue....

A laser printer keeps printing out crumpled pages from the third tray. Which of the following is the MOST likely explanation?

A mirrored set is another name for which of the following?

Which of the following will occur if %temp% is executed from the run command?

Which of the following commands would be used to go from c:\windows to c:\windows\system32?

Which of the following IP addresses would MOST likely be the default gateway for 10.1.16.184?

For added security, a network administrator has decided to lock down the wireless network. Which of the following are ways to accomplish this? (Select TWO).

Users in the office report that the speed of the Internet has drastically decreased since the recent network hardware refresh. Which of the following could be attributed to the pro...

A technician wants to create a spanned volume on a set of hard drives. Which of the following tools will identify if the drives will support a spanned volume?

Which of the following commands will show all active TCP/IP network connections?

A virus scanner is running on a computer and scans all files currently in use. Why should a full scan be performed periodically?

Which of the following should be configured on a wireless router to enhance security? (Select TWO).

Which of the following can be used to kill a running process?

A server administrator, Anne, has set up a new server on the company's network to provide centralized user and access management. The file permissions on the server have been share...

A user is unable to reach certain Internet sites and is being redirected to other sites. Which of the following Control Panel locations could provide information to resolve this is...

A technician is asked to create a login for each member of a four person family, on a home computer running Windows 7. The parents need to have administrative access but the childr...

Which of the following actions can Power Users perform?

Which of the following file systems has a 4GB file size limit?

A user has a damaged file and has problems booting up. Which of the following is the BEST choice to repair a corrupted Windows XP boot file?

Which of the following requirements must be considered when implementing virtual servers with sensitive information?

Which of the following statements BEST describes client-side virtualization?

Which of the following optical drives is the MINIMUM required to install Windows 7 Professional from optical media?

Which of the following can preserve permissions when copying files from one volume to another? (Select TWO).

A technician wants to see if the computer has a route to a remote network. Which of the following commands will display the routing table of the PC?

Anne, a lab administrator, is setting up the computer lab with multiple workstations and wants to minimize the amount of time to configure each workstation. Which of the following...