CompTIA
JK0-802 · Question #814
A user calls the helpdesk to report that their local printer is not printing any of the jobs that have been submitted this morning. Other users in the vicinity are not having any issues printing to…
The correct answer is A. The user's dock has a power problem with its built-in USB port(s). See the full explanation below for the reasoning.
Question
A user calls the helpdesk to report that their local printer is not printing any of the jobs that have been submitted this morning. Other users in the vicinity are not having any issues printing to the same unit via the network. The user in question connects to the printer over USB cable that connects to a laptop dock. Which of the following is MOST likely at fault here?
Options
- AThe user's dock has a power problem with its built-in USB port(s).
- BThe printer only supports USB 2.0 and the user has a USB 3.0 enabled dock.
- CThe printer accidentally had its onboard wired network jack disabled.
- DOther users are overloading the printer causing it to run out of memory.
How the community answered
(22 responses)- A82% (18)
- B9% (2)
- C5% (1)
- D5% (1)
Community Discussion
No community discussion yet for this question.