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ITSM20F.EN · Question #83
According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable. What level of the supply chain must the service provider manage?
The correct answer is B. Only the relationship between the lead supplier and service provider. You've hit your weekly limit · resets 5am (America/New_York)
Relationship processes
Question
According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable. What level of the supply chain must the service provider manage?
Options
- AAll relationships between lead and subcontracted suppliers
- BOnly the relationship between the lead supplier and service provider
- COnly as agreed in the contracts between the various parties
- DOnly the subcontractors as the lead supplier is integral to the service delivery and self- managing
How the community answered
(28 responses)- A4% (1)
- B86% (24)
- C7% (2)
- D4% (1)
Explanation
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Topics
#supplier management#supply chain#lead supplier#ISO 20000-1
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