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ITSM20F.EN · Question #83
According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable. What level of the supply chain must the service provider manage?
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Relationship processes
Question
According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable. What level of the supply chain must the service provider manage?
Options
- AAll relationships between lead and subcontracted suppliers
- BOnly the relationship between the lead supplier and service provider
- COnly as agreed in the contracts between the various parties
- DOnly the subcontractors as the lead supplier is integral to the service delivery and self- managing
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Topics
#supplier management#supply chain#lead supplier#ISO 20000-1