BCS-ISEB
ITILF2011 · Question #84
ITILF2011 Question #84: Real Exam Question with Answer & Explanation
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Question
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Options
- AYes: for information purposes, a known error record can be created at any time it is prudent to do so
- BNo: the Known Error should be created before the problem is logged
- CNo: a known error record is created when the original incident is raised
- DNo: a known error record should be created with the next release of the service
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