BCS-ISEB
ITILF2011 · Question #84
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
The correct answer is A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so. See the full explanation below for the reasoning.
Question
A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?
Options
- AYes: for information purposes, a known error record can be created at any time it is prudent to do so
- BNo: the Known Error should be created before the problem is logged
- CNo: a known error record is created when the original incident is raised
- DNo: a known error record should be created with the next release of the service
How the community answered
(28 responses)- A71% (20)
- B18% (5)
- C4% (1)
- D7% (2)
Community Discussion
No community discussion yet for this question.